Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

P&S STORES

Last Updated 1/10/2018

GENERAL QUESTIONS

Q: I HAVE SOME SPACE FOR RENT, ALSO I'M A PHOTOGRAPHER, YOU INTERESTED?
A: No! Especially if you have to message me about it. 

Q: I LEFT YOU NOTECARDS AND IM'S BUT YOU HAVEN'T RESPONDED TO ME!

A: Sometimes due to my IM's getting capped, notecards can also get destroyed or rejected by accident. Please use my answering service for a more reliable method of contact.

Q: I NEED HELP WITH MY GIFT CARD...

A: Visit our gift card help center here

Q: I NEED A REDELIVERY...

A: You can get redeliveries at our customer service office located above our mainstore here using our Redelivery Terminal. If you could not locate your order after visiting the terminal, contact us here.

Q: I DID NOT GET MY MIDNIGHT MANIA OR OTHER PRIZE, I NEED IT RESENT!
A: We make it very clear in the rules of both our Midnight Mania Games, our raffle, prize balls and contests that we cannot send a redelivery to you if you did not receive it, or you have rejected your offer. We are not held responsible for this and ignore requests to do so. We also reserve the right to ban avatars who use harassment or threats against us due to this. 

Q: I HAVE A QUESTION ABOUT CUSTOM WORK...

A: Please refer to our Custom Works website's FAQ's page for more information. 

Q: WHAT ARE THE REFUND/RETURN OR STORE POLICIES?

A: You can find an updated list of our store policies here.

Q: THE SHAPE I BOUGHT CHANGED THE ENTIRE SHAPE OF MY BODY, I DON'T WANT THIS!

A: No matter what body shape you purchase, it will modify the entire look of your body. There is no way to avoid this. All of my shapes offered are modifiable in case you would like to change something about it. 

Q: I GOT A P&S STORES GIFT CARD, CAN I USE IT IN DIAPERBUM BABIES?

A: Yes. You can use your P&S Stores Gift Cards in any of our locations that carry CasperVend Brand Vendor boards. This includes Pure & Sexy, DiaperBum Babies!, P&S PrettyKitties! and Dollar Daisy. If you need more help with your gift card, visit our gift card help center here. 

Q: I HAVE A QUESTION ABOUT ADVERTISING...

A: Visit our Ad Rental Information page here for more on Ad Rentals. 

DIAPERBUM BABIES! FAQ'S

Q: ARE THE BIRTHING TUBS COMPATIBLE WITH MAMA ALLPA?
A: Yes. The birthing tubs are virtually compatible with any pregnancy system, unless otherwise stated by it's instructions.

Q: I DON'T LIKE CERTAIN FEATURES OF MY PREGNANCY SHAPE...
A: All pregnancy shapes are sold copy/modify. If you dislike certain features, you can modify them to your liking. However, if you're looking for something that only changes your belly shape and nothing else, you should purchase a Mesh Belly like the one from Apple May. We currently do not offer a mesh belly.

Q: CAN I ADD MY PREGNANCY SHAPES IN MY AUTOMATIC SHAPE ASSIGNER?
A: Yes

Q: CAN I REQUEST A CUSTOM TIMED TUMMY TALKER?
A: Yes. Contact me with your proof of purchase and time in minutes of how frequently you would like your tummy talker to operate.

Q: DOES THE TUMMY TALKER WORK WITH TWINS/TRIPLETS?
A: Because my Tummy Talker is completely customizable, you can edit the notecard inside to accommodate as many babies as you would like.

Q: DOES THE PRIM BABY AND ME RUG WORK WITH FUNSIES?
A: Yes. Our Prim Baby & Me Cuddle Rugs work with virtually all Prim Babies and have been tested to work with Lyuboff, Funsies, Latin Baby & Zooby's Baby.

Q: DO YOU OFFER MAMA ALLPA PRODUCTS?
A: Yes, visit us in world.

Q: DO YOU OFFER PRODUCTS FOR ADULT BABIES?
A: We do not currently have adult baby products, but this is a common request and plan to accommodate those in the future.

P&S PRETTYKITTIES! FAQ's

Q: CAN I RESERVE A KITTY? 

A: Yes. I can reserve a Kitty for you for up to 3 days free and up to 10 days for a 25% deposit. Send me a notecard in world with the kitty you are interested in. 

Q: HOW DO I USE THE ONLINE SHOPPING PANEL IN WORLD?

A: For thorough instructions, visit us in world. Next to the shopping panel, you will see a sign that when you touch it, it will give you a notecard with the instructions listed as well as FAQ's about the online panel. 

Q: I NEED HELP WITH MY KITTY THAT I JUST PURCHASED...

A: Since I am not the owner or affiliated with KittyCatS, you need to contact KittyCatS Customer Support. You can visit them in world by clicking here. There you can troubleshoot as well as submit a case. 

Need more help or have a question not answered here? Contact us!

Owner Contact: DJxPurity Resident - Please contact via  answering service 

In World Customer Support Center: TELEPORT

Customer Support NBS NorPhone Number: 695-777-7777

Note: This phone number is to be used with NBS NorPhones in world only! It is not an operational real life phone number. 

Advertising Rentals & Information

P&S Stores Advertising Rentals, Info & Rules

LAST UPDATED 1/10/2018

If you have a question, please contact us!

Owner Contact: DJxPurity Resident - Please contact via answering service 
In World Customer Support Center: - TELEPORT

Customer Support NBS NorPhone Number: 695-777-7777

Note: This phone number is to be used with NBS NorPhones in world only! It is not an operational real life phone number. 

PRICING & RATING

G RATED AD SPACE - DiaperBum Babies for $30L Per Week

G & M RATED AD SPACE - P&S Stores for $25L Per Week

PROMOTION - RENT 4 WEEKS AT A TIME, GET 7 DAYS FREE

PLEASE READ THROUGH OUR INFORMATION. WE HAVE RULES AND REGULATIONS ON WHAT YOU CAN & CAN NOT ADVERTISE AT OUR LANDING POINT RENTAL BOARDS. WE RESERVE THE RIGHT TO REVOKE YOUR ADVERTISEMENT SERVICE AT ANYTIME FOR NOT FOLLOWING THE RULES WITHOUT A REFUND!

NEW BENEFITS:

• Add in your social medias pages such as you website, flickr, facebook & twitter
• Control HUD - Control your ad board anywhere on the grid, view your statistics and interact with your board clickers and more.
• Ability to send group invites through our ad board
• Free week of rent for first time renters when they rent 4 weeks in advanced.
• Get notified anytime someone looks at your board
• Easy to configure
• Add up to 5 Photos, 5 Landmarks, 5 Objects, 5 Notecards & 1 Sound File
• Multiple photos added creates slideshow

ADVERTISEMENT PHOTO RULES

Please do not display nudity or sexual content in ad photos in this area. Breasts and private areas must be blurred out.  

Examples of What You Can Advertise

- Stores & Shops

- Services (Photography, spa's, dating services, wedding venues) 

- Breedables shops & auction locations

- Clubs & Event Centers

- Charity Events

- Models for Hire (Please no nudity)

- Music Streaming Services, DJ Promotions/Events

- Restaurants, Date Night Locations, Etc 

What You CAN NOT Advertise

- Escorting

- Adult Clubs or Venues

- Adult Services

- Dating or Sex Personals

HOW TO RENT AND USE OUR AD BOARDS

INSTRUCTIONS:

To rent this AD Board you just need to pay it: right click on it, choose pay, then click on one of the available default prices.
Each amount allows you to rent the board for 4 weeks at a time.

Once you have paid the AD Board, your rental will start and you will receive the User Guide that will help you to load your advertisement & use its features!

All payments are final. 

For support, use our contact form.

To rent a board from us, visit P&S Stores or DiaperBum Babies!

Job Opportunities

P&S STORES JOB OPPORTUNITIES

LAST UPDATE 12/13/2016

We are not currently hiring. Please DO NOT contact us regarding job opportunities. We do not respond to them. Please try back later. 


Have a general question? Please contact us!

Owner Contact: DJxPurity Resident - Please contact via notecard or answering service (use this for more reliability)
In World Customer Support Center:
http://maps.secondlife.com/secondlife/Wendersley/221/33/2497

Customer Support NBS NorPhone Number: 695-777-7777

Note: This phone number is to be used with NBS NorPhones in world only! It is not an operational real life phone number. 

P&S Store Policies

P&S Stores Store Policies

_______________________________________

LATEST UPDATE 1/10/2018

These policies cover all of our branches including P&S Stores, DiaperBum Babies! P&S Pretty Kitties! and Dollar Daisy unless specified.
These policies are subject to change at any time.

If you need help understanding any of these policies, please contact us!

Owner Contact: DJxPurity Resident - Please contact via answering service (use this for more reliability)
In World Customer Support Center: TELEPORT

Customer Support NBS NorPhone Number: 695-777-7777

Note: This phone number is to be used with NBS NorPhones in world only! It is not an operational real life phone number. 

THE EDUCATED BUYERS POLICY

RETURN POLICY

All items are sold as is, please read the description carefully. We do not accept returns and give refunds to items that are fully functional. We do not give refunds to those who do not read our product descriptions without asking us questions about the product before purchasing if the customer suspects the item is something rather than what it is. Please view the educated buyers policy above. In some instances, we will give refunds for duplicate copies as long as the items permissions are copy. However, if the item is defective, please use our contact form so we can assess the issue before leaving a negative review.

ATTITUDE, INTERACTION & COURTESY

No matter the issue is, staff at P&S Stores and all branches not tolerate abusive behavior from anyone and we reserve the right to refuse services and help to anyone. This includes needing a replacement, refund, needing product support, etc. Negative behavior against us may result in your request not being fulfilled. We reserve the right to add anyone to our "Do Not Deal" list as well as our ban list, and employees are free to add persons to their blacklist for any given reason.

MIDNIGHT MANIA, GAME & CONTEST POLICIES

We do not offer re-deliveries on Midnight Mania prizes or prize balls/sploders if you did not receive your prize or have rejected the inventory offer, and we are not held responsible for those who do not read or follow the rules of our contests and games which are clearly posted in our store. With Raffle, we contact the winner on raffle end date to claim their prize, if you do not claim your prize within 7 days, we select a new winner, and we are not held responsible if you do not contact us within that time.

DEFECTIVE ITEMS AND ADVERTISING ERRORS

If your item is defective, incomplete or have permissions that are different from the description (ex: An items sells for Copy and Mod, but you receive it as Transfer only), please use our contact form to notify us before leaving a negative review. If we are unable to fix or replace your item for you, you are subject to a 100% Refund.

DUPLICATE PURCHASE ERROR

If you have accidentally purchased two of the same item for yourself, please use our contact form for help! This is only valid on items that are Copy. We may not be able help you if the item is no copy. (exceptions may apply)

DOLLARBIES, SALES AND CLEARANCE ITEMS

Items listed as clearance, sale and $1 items are non-refundable or redeemable for store credit.

COMPLIMENTARY GIFT & REVIEW POLICY

Complimentary gifts & gift cards are only given to those who leave positive reviews. Gifts are not eligible on dollarbies ($1L items) freebies ($0L items), demos & clearance sales. You are not entitled to a gift if you leave us negative reviews, unless reviews are revised after we have assessed the issue.

GIFT CARDS

Gift cards are non-refundable for linden cash value. However, if you have a low balance and wish to increase your store credit, use our contact form about trading in your gift card for store credit. For our gift card help manual, click here. All gift cards are transferable so they may be sold or gifted to a friend as an alternative. Gift cards are valid in world only and cannot be used in our marketplace. If you see something on the marketplace but can't find it in world, use our contact form so we can make it available for you. This does not include adult novelty products as they are only available on the marketplace as of April 24th 2016. If you have purchased a Pure & Sexy gift card prior to this date, please use our contact form so we can allow you to use it or trade it in for a "P&S Stores" Gift Card.

IN WORLD STORE & MARKETPLACE SALES POLICIES

Sales and promotions in world may differ from marketplace or vice versa.
Please read descriptions of sales carefully.

IN WORLD STORE RULES

• There is no public nudity of any kind under the exception of breast feeding mothers. Please see breastfeeding policy below. 
• We reserve the right to ban/eject you for any reason at anytime
• No loitering or going AFK (Away from keyboard) for more than 10 minutes.
• No heavy scripts (you will be detected by our bot and auto booted)
• Shoving is prohibited, this includes shoving Crystal Bot (SmartBot) 
• Taking photos of any kind in store is prohibited. If suspected that you are taking photos, you will be ejected and banned.
• Any kind of suspicious or harassing behavior in store, against an employee or another customer will result in eject/ban

IN WORLD STORE BREASTFEEDING SAFE ZONE

Here in Second Life, we believe that breastfeeding mothers should be equally accepted just as they should in real life. Because of that, this is why we have made our facility a safe place to breastfeed your baby. It is unlawful at our facility to discriminate against a breastfeeding mother. This includes asking a mother to cover herself up, asking her to move or leave, or any kind of harassment both verbal and physical. If you have experienced harassment by either a staff member or a visitor, or experience a mother being harassed, we encourage you to contact an available staff member of the incident including the persons username. Please contact us using our contact form if you've experienced this.

ITEM NOT DELIVERED

Please check your received items folder first under "Inventory" menu, if you can not find it in received, Search by the name of your item purchased. You can also try restarting your viewer, clearing your inventory cache, and if you cannot find your item, use our contact form with a notecard for a resend. If it is a no copy item and it shows in our records that it has been delivered, you may or may not be entitled to a refund, but you can submit a ticket through linden labs by visiting this link as it may be a linden labs issue.

FREE GIFT AND PROMOTION RULES

Promotion rules may differ individually, please read description or contact store owner for details. Gift vouchers can only be redeemed in world and can't be exchanged for another product or offer. We don't offer store credit or discounts on free gifts or promotional items.

LOST NO COPY ITEMS IN REZ

If you have lost a no copy item while unboxing it, restart your viewer, your item will appear in your lost and found folder. If it has not reappeared, please contact us using our contact form. Please note that you may not be eligible for a refund or replacement.

Welcome to P&S Stores!

WELCOME TO THE NEW P&S STORES WEBSITE!

Updated 1/10/2018

Welcome to the official blog for P&S Stores! Stay in the loop in our branches like P&S PrettyKitties! & DiaperBum Babies! We have scrapped our websites and replaced it with this blog for easier management. We also have our store policies listed on this page and will be updated frequently. 

CONTACT INFORMATION

Owner Contact: DJxPurity Resident - Please contact via  answering service 
In World Customer Support Center: TELEPORT

Customer Support NBS NorPhone Number: 695-777-7777

Note: This phone number is to be used with NBS NorPhones in world only! It is not an operational real life phone number. 

OUR STORES

P&S Stores 
Click here to visit us in world!
Click here to visit our Marketplace!

DiaperBum Babies!
Click here to visit us in world!
Click here to visit our Marketplace!

P&S PrettyKitties!
Click here to visit us in world!

Click here to visit our Marketplace!

Dollar Daisy! Marketplace
Click here to visit our Marketplace!

OUR STORE POLICIES:
Click here to view our updated store policies

ON FACEBOOK

Like P&S Stores to stay in the loop with all 3 of our stores in one facebook page:
Click here to be directed to facebook

From there you can also like our individual business pages, just check out the section of our like page "Liked By This Page" or by searching the names of our individual businesses!

EST. 2014